Terms & Conditions

We are always pleased to assist our patients whenever we can. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of sta will be happy to help you.

Data Protection Act

At Davidsons Mains Dental the health of our patients is our highest priority, and we endeavour to keep our patients informed of various important changes at the clinic and of our latest special o ers. To remind our patients of their upcoming appointments and when they are due to make an appointment, along with various important reminders. You may be periodically contacted by the practice via phone, text, email or by letter in the post. If you DO NOT wish to be contacted by practice, you can opt out of this by letting your
dentist or a member of the team know.

We store all patient personal details on a secure computer system in accordance with the Data Protection Act & GDPR. All clinical notes, digital radiographs, digital photographs etc remain the property of Davidsons Mains Dental Copies of notes, radiographs and photographs can be made available on written request.

It is very important that you give a full medical history and details of any medication you take. Should these change in any way, you must inform your Dentist or a member of the dental team. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.

Consent forms

Certain treatments will require completion of a written consent form. This will outline the treatment, aftercare and any risk to you thoroughly, before any of these treatments are carried out. Consent for any treatment can be withdrawn at any point by the patient or dental professional.

Treatment plans and Estimates

Your treatment plan will be generated by the treating Dental professional, we will provide details of your plan via email or a printed document if requested. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans and fees are valid for 90 days from the date the treatment was prescribed, if there are any points on your treatment plan that you wish to query, please do not hesitate to ask us, before the appointments for actual treatments are made.

Fees

Fees for treatment are due on the day the treatment is provided. We do not operate an account in arrears facility and require fees to be settled at the appointment where treatment is provided. Davidsons Mains Dental reserves the right to charge time-based deposits for booking future appointments. Deposits are deductible o the cost of treatment.

Payment methods accepted are:

• Cash
• Debit/Credit Card
• American Express

Davidsons Mains Dental does not accept any payments by cheque (unless agreed in advance with the practice owner). Please note that unpaid accounts are routinely referred to a Debt Collection Agency or the Small Claims Court, and we reserve the right to recover all costs incurred in doing so. We reserve the right to ask for payment in full before beginning any treatment plan. We reserve the right to make alternative charges based on surgery and clinician time if planned treatment cannot be completed in the allocated time.

Where treatment incurs a laboratory fee, a minimum of 50% of the total fee is due at the appointment where impressions are taken, fees for treatments like Dental Implants and Invisalign® are taken in staged payments at each visit. This will be outlined by the treating dentist at your consultation appointment. In cases where treatment is paid for on finance through a Finance company, please be aware that the “finance agreement must” be accepted and signed prior to the start of that treatment. Finance is only available on treatments over £1,500.

Guarantee

Davidsons Mains Dental o er a 12 month guarantee for fillings, and crown and bridgework, provided that the following conditions are met:

• The patient has fully paid for the treatment and does not have an outstanding balance.
• The restorations have not been damaged because of an accident, trauma or excessive grinding.
• The patient has followed all post treatment maintenance recommendations made by our dentists.
• The patient has attended a routine examination every 6 months.
• Some treatments may have a guarantee of less than 1 year, and in this case, you will be informed by your Dentist either verbally or in writing, or both.

Late cancellation or missed appointments

We require a minimum of 24 business hours’ notice for cancellation of any arranged appointment. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time that cannot be reassigned.

Failed Appointment fees must be settled before any other appointment is offered. If you are more than 10 minutes late, please be aware that you may be asked to reschedule your appointment. The Practice reserves the right to deregister patients with a history of failed appointments.

Complaint’s policy

At Davidsons Mains Dental we always take complaints about any aspects of our services very seriously, to ensure that every patient has only the very best experience at all times. All Complaints are to be made in writing or via email by the patient or by an authorized person on the patient’s behalf. Complaints should be addressed to the ‘Complaints Manager’ so that they can be dealt with efficiently.

Every complaint will receive a written/email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable period (usually about 2 weeks).
If a complaint is regarding an aspect of clinical care or associated charges it will be acknowledged by the Management team and then referred to the treating Dentist. Please note that in these cases, Davidsons Mains Dental accepts no liability on behalf of the treating Dentist and acts as a liaison between the patient and the treating Dentist, only.

For our full complaints procedure and policy, please ask a member of our reception team. If you are unsatisfied with our internal handling of your complaint, you are free to forward your complaint to the Dental Complaints Service (www.dentalcomplaints.org.uk). If still unsatisfied, you may wish to forward your complaint to the General Dental Council.

No tolerance/Abuse policy

Davidsons Mains Dental operate a zero-tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behaviour, persistent missed and late cancellation of appointments. In these situations, Davidsons Mains Dental reserves the right to refuse treatment and admission.

Membership Plans

Appointments cannot be carried over from one plan year to the following renewal year. Your appointment allocation for the plan year restarts on the date of renewal.

You may reduce or increase your band once per calendar year.